Track order
Enter the order ID from your confirmation email and the billing email used at checkout.
Understanding the tracking status
Processing means the order has been accepted and is being prepared. Shipped means a carrier label has been created and the parcel has left or is leaving the warehouse. Carrier tracking can take 24 to 72 hours to show the first physical scan.
If tracking has not updated
Check again after two business days and confirm that the order number and billing email are entered exactly as shown in the confirmation message. Weekends, customs reviews and peak-season volume can create gaps between carrier scans.
Need help?
Use the Contact Us chat and include the order number, billing email, delivery country and the latest tracking event. Customer care can review the order and advise the next step.