Refund Policy

If something is not right with your order, contact us so we can help. This policy explains how to request a cancellation, return, exchange or refund for purchases from worldsoccerweb.

Order Changes & Cancellations

Request window: Send your change or cancellation request within 6 hours of placing the order.
Once fulfillment begins: We may be unable to change or cancel an order that has already moved into preparation or dispatch.
How to request: Email [email protected] with your order number and the change you need.

Returns

Return period: You can request a return within 30 days of delivery.
Item condition: For a change-of-mind return, items must be unused, unwashed and in their original condition, including tags and packaging.
Personalized items: Shirts customized with a name or number cannot be returned because of a change of mind. Faulty products and incorrect customization supplied by us remain eligible for a remedy.
Gift cards: Gift cards are excluded from change-of-mind returns where permitted by law.

Starting a return: Email our support team with your order number and the reason for the return. We will provide the return instructions, correct return address and a return shipping label. Keep proof of postage and tracking. Please contact us before sending a parcel.

Return Shipping Fees

We cover the cost: We pay the full return shipping cost when the product is defective, damaged during delivery or incorrectly supplied by us.
Customer-paid returns: You pay the return shipping cost for personal-preference returns, including a change of mind or a size selected incorrectly.
Restocking: No separate restocking fee is charged.

Exchanges

Contact us to arrange an exchange for a faulty, damaged or incorrectly described item. Size and colour exchanges may also be requested for eligible non-personalized items.

After the returned item arrives and passes inspection, we process and dispatch the approved replacement within 1–3 business days.

Refunds

Processing: After receiving and inspecting an eligible return, we process the approved refund within 2 business days.
Bank timing: Your bank or payment provider may need a further 3–5 business days to display the credit.
Payment method: Refunds are sent to the payment method used for the original order.

We will confirm the refund amount and any refund of the original delivery charge when your return is approved, in accordance with applicable consumer rights. If the credit has not appeared after the stated period, email us with your order number.

Customer Support

Email: [email protected]
Monday–Friday; we aim to reply within 24 hours.

This policy does not restrict rights or remedies that applicable consumer law provides, including rights relating to defective or incorrectly supplied goods.